This Privacy Policy describes how Blacktip Digital ("Blacktip Digital," "we," "us," or "our") collects, uses, and protects information when you visit our website, submit a form, or communicate with us by phone, email, or text message. By using our website or providing your information to us, you agree to the practices described below.
1. Who We Are
Blacktip Digital is a digital marketing agency operated by David Serur as a sole proprietorship, based in the Miami, Florida area. We provide websites, CRM and automation systems, advertising management, and local search services to service-based businesses.
- Business name: Blacktip Digital (David Serur, sole proprietor)
- Email: hello@blacktipdigital.com
- Phone: +1 888-828-0863
- Mailing address: 1111 SW 1st Ave, PH125, Miami, FL 33130
2. Information We Collect
We collect information you provide directly and information collected automatically when you use our website.
Information you provide
- Contact details such as your name, business name, email address, and phone number
- Information you submit through our forms, including our free audit request form
- The content of messages you send us by email, phone, or text
Information collected automatically
- Device and browser information, IP address, and general location
- Usage data such as pages viewed and links clicked
- Cookies and similar technologies used to operate the site and measure performance
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and deliver the free audit or services you request
- Contact you about your request by email, phone, or text message
- Provide, maintain, and improve our services and website
- Send service-related and, where you have consented, promotional communications
- Comply with legal obligations and protect our rights
4. SMS / Text Messaging Terms & Consent
Blacktip Digital may send text messages (SMS/MMS) to individuals who have provided their mobile phone number and consented to receive them. Consent to receive text messages is collected in the following ways:
- By submitting your phone number through a form on our website (including our free audit request form) where you agree to be contacted by text
- By verbally agreeing to receive text messages during a phone call or in-person conversation, or by otherwise providing your number and requesting that we text you
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information you share with us, including your consent to receive text messages, will not be sold, rented, or shared with any third parties for their marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
The following terms apply to our text messaging program:
- Types of messages: Messages may include responses to your inquiry, appointment or audit scheduling, account and service updates, and occasional promotional offers related to Blacktip Digital.
- Message frequency: Message frequency varies based on your interaction with us.
- Cost: Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out: You can cancel the text messaging service at any time by replying STOP to any message. After you send STOP, we will send a confirmation and then stop sending text messages. You may receive additional messages if you sign up again.
- Help: Reply HELP to any message for assistance, or contact us at hello@blacktipdigital.com or +1 888-828-0863.
- Carriers: Wireless carriers are not liable for delayed or undelivered messages.
5. How We Share Information
We do not sell your personal information. We may share information only in these limited circumstances:
- Service providers: With vendors who help us operate our business (for example, our CRM, email, hosting, and analytics providers) and who are bound to protect your information. As stated above, mobile opt-in and SMS consent data are never shared for third-party marketing.
- Legal reasons: When required by law, subpoena, or to protect the rights, safety, or property of Blacktip Digital, our clients, or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this Policy.
6. Cookies & Tracking
We use cookies and similar technologies to run the website, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function.
7. Data Retention & Security
We keep personal information for as long as needed to fulfill the purposes described in this Policy or as required by law, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- Opt out of text messages at any time by replying STOP
- Unsubscribe from marketing emails using the link in any email
- Request access to, correction of, or deletion of your personal information by contacting us
To exercise any of these choices, email hello@blacktipdigital.com.
9. Children's Privacy
Our website and services are intended for businesses and individuals 18 and older. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: